Privacy
What Live Twice Fan Pages collects when you use fanpages.livetwice.co.uk, why, and how to make us stop.
Who we are
Live Twice is a social media management agency based in London. We are the data controller for fanpages.livetwice.co.uk, which means we decide what is collected here and what happens to it.
The quickest way to reach us about anything on this page is business@livetwice.co.uk.
What we collect and why
| When | What | Why | Lawful basis |
|---|---|---|---|
| Your account | Your name, email address and the client you are attached to. | To give you access to your own dashboard and nothing else. | Contract — providing the portal to a client we work with. |
| Activity log | A record of actions taken in the portal, such as approving a draft, with the time and the account that took them. | So there is an accurate record of what was approved and by whom. | Legitimate interests — an auditable record of client approvals. |
Cookies
We only use cookies that are strictly necessary to run this site — the ones that keep you signed in and keep spam out. Under the UK's cookie rules those do not require consent, and we do not set any others. There is no analytics, advertising or cross-site tracking here, which is why you are not being asked to accept anything.
| Cookie | Type | What it does |
|---|---|---|
| Session token | Strictly necessary | Keeps you signed in to your dashboard. It is signed, HTTP-only and cleared when you sign out. |
| Preview token | Strictly necessary | Set only for Live Twice staff, and only while previewing a client's own view of the portal. Cleared when the preview ends. |
If that ever changes — if we add analytics, for example — we will ask for your consent first and you will be able to say no and carry on using the site.
Who else sees it
We do not sell your data and we do not share it for anyone else's marketing. We use these companies to run our business, and they only process data on our instructions:
- Cloudflare — Hosting, database and content delivery for all three sites.
- Resend — Delivers enquiry form submissions to our inbox.
- Airtable — Where we keep client and campaign records.
- Microsoft 365 — Our email and document storage.
Some of these providers store data outside the UK. Where they do, the transfer is covered by the UK's approved safeguards for international transfers.
How long we keep it
| Enquiries that go nowhere | Deleted after 24 months. |
|---|---|
| Creator and client records where we have worked together | Kept for 6 years after our last piece of work, because HMRC requires us to keep records that support our accounts for that long. |
| Marketing contact | Removed as soon as you withdraw consent. |
| Session cookies | Cleared when you sign out or when they expire. |
Your rights
Under UK data protection law you have the right to ask us for a copy of the personal data we hold about you, to have it corrected if it is wrong, to have it deleted, to restrict or object to how we use it, and to receive it in a portable form. Where we rely on your consent — marketing contact is the only place we do — you can withdraw it at any time without affecting anything we did before you withdrew it.
To exercise any of these, email business@livetwice.co.uk. We will respond within one month. You do not have to pay, and you do not have to give a reason.
If you think we have handled your data badly, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this page
If we change how we handle your data we will update this page and change the date at the top. If the change is significant and we hold your contact details, we will tell you directly rather than expecting you to come back and check.